After-Sales Service Lead (ICT Products / Product Lifecycle Management) - #1110480

• Salary range: $6000 - $7000

• AWS and Performance Bonus provided

• Working days & hours: 9:00AM – 6:00PM (Monday – Friday) 

• Working Location: Ang Mo Kio

• Excellent Welfare & Benefits

• Well Established Network Provider Company

Job Scope

• Responsible for strategic planning and implementation of global after-sales service products. Align with market trends and customer needs to define positioning, value proposition, differentiation, and mid-to-long-term roadmap.

• Lead the full lifecycle management of after-sales service products, including initiation, planning, development, release, and continuous optimization. Establish unified service standards, SLAs, and service specifications.

• Build and enhance global after-sales service systems and processes, promoting process standardization, digitalization, and automation.

• Coordinate cross-department and cross-region collaboration; work closely with sales, delivery, R&D, marketing, and partners to ensure aligned service strategies and efficient resource utilization.

• Monitor after-sales service quality and customer experience, leverage data analysis for continuous improvement, and handle escalated cases from major clients.

Requirement

• Degree in IT, Business Administration, Operations Management or equivalent

• Minimum 5 years related experience in after-sales service, service product management, or operations management, with global or cross-regional project experience.

• Familiar with full lifecycle management methodologies of service products is an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities

• Current and Expected salary

• Reason for leaving

• Date of availability

• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492