[SG] Senior Product Manager - Patient Journey & Support - #1110116

About the DA Product team

With Doctor Anywhere driving to become a product-led organization, our Product team is responsible for shaping our product strategy, and striving to bring the best products and services to both our users and the future of Doctor Anywhere. Our team consists of passionate and talented and ambitious Product Managers and Designers who continuously evolve our products to maximize business value and improve user experience

We are seeking a Product Manager to join our Product team to enhance our consumer facing product capabilities serving the needs of the healthcare industry.

What You’ll Do

• Define and drive product vision and strategy for DA’s healthcare offerings, with a focus on delivering a seamless and efficient patient journey.

• Act as the voice of the users—Lead deep user research, analyze product data and market trends, and develop actionable insights that guide feature prioritization and strategic investments.

• Develop and maintain a strategic product roadmap for your domain, aligning cross-functionally to drive long-term business value and exceptional user outcomes.

• Lead cross-functional teams—Partner with stakeholders from Engineering, Design, Data, and Business Units to conceptualize, develop, and ship innovative product features.

• Translate complex business needs into product requirements and scalable solutions through clear documentation including product specs, user stories, and release plans.

• Mentor junior PMs and team members, setting high standards for product thinking and execution.

Domain Focus: Patient Journey & Support

• Champion a frictionless end-to-end patient experience—from onboarding to post-consultation care. Care doesn’t stop at helping people when they are unwell but also encompass prevention and the development of healthy habits.

• Own and optimize funnel conversion, user engagement, and satisfaction (CSAT/NPS).

• Ensure compliance, trust, and accessibility across medical data and identity (KYC) workflows.

• Drive adoption of new healthcare program modules, enhancing Doctor Anywhere’s service offerings.

• Lead the roadmap for customer-support platforms, leveraging AI, automation, and knowledge management to scale resolution and efficiency.

• Collaborate with Customer Support, General Health Services, Data, and Engineering to surface actionable insights and deliver measurable impact.

What You Bring

• Bachelor’s degree in a relevant field (Business, Computer Science, Healthcare, etc.).

• 5+ years of product management experience, including leading cross-functional teams and owning end-to-end product lifecycles.

• Proven track record of shipping impactful consumer-facing products, ideally for mobile apps.

• Deep understanding of data analytics, experimentation (A/B testing), and success metrics to drive growth and adoption.

• Strong grasp of agile development processes; experience working with engineering teams in Scrum environments.

• Excellent communication, stakeholder management, and strategic thinking skills.

• Self-driven with a bias for action, and comfortable navigating ambiguity in a fast-paced environment.

About Doctor Anywhere:

Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.

DA’s goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organisations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing”, our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia’s healthcare future!