CQE - #1109468

Key Responsibilities

• Act as the primary point of contact for customer quality-related issues, audits, and communication.

• Lead root cause analysis and implement effective corrective and preventive actions (CAPA) for customer complaints and non-conformances.

• Schedule meeting with the Customer to review and close non-conformance.

• Analyze customer quality data and trends to identify areas for improvement.

• Support internal and external audits, including preparation and follow-up activities.

• Ensure timely and accurate reporting of quality metrics, performance, and issue resolution to customers.

• Collaborate cross-functionally with Program, Engineering, Manufacturing, and Supply Chain to ensure product and process compliance with customer requirements.

• Drive continuous improvement initiatives to enhance product quality and customer experience.

• Experience in First Article Inspection (FAI) and its associated with checklist  and process control documents.

• Responsible for the Key performance index (KPI) for outgoing and customer quality.

• Provide Training to the teams on quality standards, procedures, and best practices. 

Qualifications

• Bachelor’s degree in Engineering, Quality, or a related field.

• 5+ years of experience in a quality engineering role, preferably in a contract manufacturing or semiconductor equipment manufacturing environment.

• Strong knowledge of quality systems and methodologies (ISO 9001, as applicable).

• Proven experience with root cause analysis tools (8D, Fishbone, 5 Whys, etc.) and CAPA processes.

• Knowledge in Quality tools such as FMEA, PMP, SPC, etc. an added advantage.

• Excellent communication and interpersonal skills with the ability to manage customer relationships effectively.

• Detail-oriented with strong analytical and problem-solving skills.

• Proficiency in Microsoft Office and quality tools is a plus.