IT Service Desk Engineer (Contract - Renewable) - #1109388

Location: Chai Chee, Bedok
Employment Type: Contract (12 months, renewable)
Working Hours: 5-Day Work Week

About the Role:

We are seeking a dedicated and service-oriented IT Service Desk Engineer to provide first-level technical support via phone and email. You will be responsible for resolving or escalating technical issues, ensuring users receive timely and professional assistance. If you have a passion for problem-solving and a customer-first attitude, we welcome your application.

Responsibilities:

• Provide First Call Resolution (FCR) support through phone and email

• Respond promptly to incoming support requests

• Perform Level 1 troubleshooting for hardware, software, and application issues

• Escalate unresolved issues in accordance with standard operating procedures (SOPs)

• Keep users updated on issue progress and status

• Maintain accurate and complete incident records

• Classify and prioritize incidents based on severity and impact

• Monitor and track incident progress to resolution

• Notify Team Lead of any spikes in recurring incident types

Requirements:

• Minimum NITEC in IT or related discipline

• At least 1 year of experience in End-User Support, Desktop Support, or Service Desk

• Working knowledge of:

  • Windows OS

  • Active Directory (user account administration)

  • Microsoft Outlook

  • Mobile device support

• Strong communication and analytical skills

• Customer-focused with a problem-solving mindset

• Singaporeans only

What We Offer:

• Competitive salary up to $2,850/month (depending on experience)

• 12-month renewable contract with stability

• Opportunity to work in a well-established IT environment

• Gain valuable experience in a structured support team