Customer Solutions Representative - #1109148

Job Summary

• Rewarding Career Opportunities

• 5 min walk from MRT

• Comprehensive Employee Benefits

Roles & Responsibilities

• Coordinate daily operations of customer service business

• Supervise the customer service team's task allocation, agent training, and KPI completion

• Handle unexpected or emergency incidents faced by the customer service team

• Coordinate communication and collaboration with other departments to ensure high-quality and efficient customer service

• Monitor the psychological well being of customer service team members, provide timely counseling and positive guidance, and identify and nurture talent within the team.

Requirement

• Candidate must possess at least a Diploma in any field.

• Minimum 5 years of relevant working experience.

• Capable of managing multiple tasks in a fast-paced environment.

• Independent and proactive with good problem solving skills.

  
  

How to apply:

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We regret only shortlisted candidates will be notified.

EA License No: 16C8004 (Elitez Pte Ltd)
EA Personnel Name: Ang Kah Leong
EA Personnel No: R1986620