Education Specialist, Local Engagement - #1109102

Manage and support the development of student recruitment efforts in Singapore for the institute by identifying new ways to attract new customers in the future  

RESPONSIBILITIES:

Student Recruitment Operations

• To work with the Senior Lead / Lead / Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.

• To supervise and guide the team to ensure operational needs and goals of the department are met (e.g. operations roster, compliance to policies and processes).

• To provide timely training and coaching to team members on a regular basis so as to achieve a high standard of service to customers.

• To attend to customers’ enquiries via walk-ins, phone, email, live chat during peak periods.

• To supervise and guide the team to ensure that all leads obtained are followed up on a timely basis.

• To provide analysis of leads follow-up reports and suggest areas for improvement.

• Relay market knowledge: Monitor the state of the education market and competitor's performance, structure and share this knowledge with the team and the business

• Leads Management

• Leverage data: Monitor key performance metrics on all steps of the sales conversion funnel and take action on this data, while constantly expanding and refining best practices.

Project Management

• To lead the Student Ambassadors (SA) Programme, and ensure the team is well managed and trained to support recruitment activities and events effectively

• To recruit and maintain a sizeable pool of SAs to support student recruitment and marketing strategies

• To develop and maintain training materials, conduct trainings for SAs to ensure they are well equipped to support their assigned functions

 People Management

• To manage resources and work through staff to achieve results with clearly defined business objectives, processes and performance standard

• To provide advice and supervision to staff in the department

• To ensure compliance with HR policies and guidelines

 Systems/Process

• Budget Process

• Finance System (FIN 2.0)

• Student Management System (SIMConnect)

• Student Application System (OAM)

• Procurement Process

• Sales Management System (Salesforce CRM)

• Weekly and Monthly Reporting Process

 JOB REQUIREMENTS

Academic Education and Work Experience

• Bachelor degree with 5-8 years of relevant working experience, preferably in sales, marketing or customer service

• Experienced in Customer Service and Sales conversion processes

• Experienced in leading and training a small team

• Good understanding of the higher education industry in Singapore

• Results-oriented, driven, self-motivated and analytical

• Strong communication skills, including active listening, understanding and clear articulation

• May need to work on Saturday when required

Personal Attributes

• Well-developed diplomacy skills and ability to handle expansive and diverse customers

• Pleasant and patient personality with excellent service mindset

• Good interpersonal skill with a high level of initiative and drive