Customer Care Specialist - #1109065

Job Responsibilities:

• Handle all customer requests for modifications, repairs, and maintenance.

• Provide professional and suitable repair recommendations, including any additional necessary work.

• Manage all documentation related to costing, claims, and vehicle history.

• Assist customers during vehicle check-in.

• Foster good customer relations and ensure satisfaction with all services and inquiries.

• Prepare repair quotations and cost estimates.

• Request spare part costs from the Supplies & Logistics department.

• Respond to customer inquiries via phone.

• Attend to walk-in customers.

• Perform administrative tasks, including cash collection when necessary.

• Prepare sales and order closing reports.

• Carry out any other duties assigned by the supervisor.

• Assist in service recovery during customer complaints when needed.

• Maintain a warm and friendly relationship with customers.

• Consistently uphold the company’s customer service standards.

• Help compile reports for fleet customers.

Job Requirements:

• Minimum NITEC in Automotive Technology

• At least 3 years of experience in the Automotive Industry

• Good communication skills

• Able to work independently with minimal guidance

• Possess a valid Class 3 driving license