Customer Service – Back-End (Weekdays, Office Hrs, Retail Ind,Office-Based) - #1108967

Customer Service Officer

Working Details: 

• Monday-Friday 830-530pm 

• Annual leave 18 days 

• Located at Ang Mo Kio 

Responsibilities:

• Handle general customer inquiries and feedback through various channels (e.g., emails, phone calls, and social media).

• Provide knowledgeable responses to questions regarding products, pricing, and stock availability.

• Resolve customer complaints in accordance with company policies.

• Follow up with respective departments on the status of solutions for customer requests and complaints.

• Maintain accurate records of customer interactions.

• Review and compile reports on compliments and complaints.

• Present monthly Customer Service / Loss Prevention Reports.

• Support and participate in company events.

Requirements:

• Minimum Nitec or Diploma in any discipline.

• Preferably 2 to 3 years of experience in a customer service role within a service environment.

• Strong customer service mindset and excellent communication skills.

• Exceptional written communication skills.

• Proficient in Microsoft Office applications.

• Knowledge of SAP and Case Trust is an advantage

  
  

You may email your resume to [email protected] for more information.

Regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Tee Siew Mei  (R1219651)