Floor Manager - #1108902

About the role

As a Floor Manager at ELITE TRANSFORM TEAM', you will play a crucial role in ensuring the smooth and efficient operations of our hospitality establishments. In this full-time position based in the Changi East Region of Singapore, you will be responsible for overseeing the day-to-day activities of our front-of-house teams, delivering exceptional customer service, and driving the achievement of key business objectives.

What you'll be doing

1. Supervise and coordinate the work of front-of-house staff, including hosts, servers, and bartenders, to ensure a seamless and positive customer experience

2. Manage the flow of customers, reservations, and table assignments to optimise efficiency and maximise revenue

3. Monitor service levels and take immediate action to address any issues or complaints

4. Implement and enforce established policies, procedures, and standards to maintain the highest levels of quality and consistency

5. Collaborate with the management team to identify opportunities for process improvements and implement strategies to enhance overall business performance

6. Provide coaching, training, and development to front-of-house staff to ensure they are equipped with the necessary skills and knowledge to excel in their roles

7. Assist with administrative tasks, such as scheduling, inventory management, and reporting, as required

What we're looking for

1. Minimum of 3 years of experience in a similar floor management or supervisory role within the hospitality industry

2. Strong leadership and communication skills, with the ability to effectively motivate and manage a team

3. Excellent customer service orientation and problem-solving abilities

4. Proficient in using various hospitality management systems and point-of-sale software

5. A deep understanding of food and beverage operations, including inventory management, cost control, and revenue optimization

6. Commitment to maintaining the highest standards of cleanliness, safety, and compliance

7. Flexible and adaptable, with the ability to work well under pressure and in a fast-paced environment

What we offer

At ELITE TRANSFORM TEAM', we are committed to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive health and dental insurance coverage

2. Generous paid time off and holiday entitlements

3. Opportunities for career advancement and professional development

4. Discounts on food, beverages, and various hospitality services

5. A collaborative and inclusive company culture that values teamwork and work-life balance

About us

ELITE TRANSFORM TEAM' is a leading hospitality group that operates a diverse portfolio of award-winning restaurants, bars, and hotels across Singapore. With a strong focus on innovation, sustainability, and exceptional customer service, we are dedicated to redefining the hospitality experience and setting new industry standards. Join our dynamic team and be a part of our exciting growth journey.

Apply now to become our next Floor Manager and be a key contributor to our continued success.