IHL Enrolment Services - YM - #1108848

IHL Enrolment Services - YM

We are seeking an experienced candidate to oversee the end-to-end operations of graduate programmes, spanning admissions through to graduation. This is a pivotal leadership role where you will design solutions, guide your team, engage institutional stakeholders (including registrar-level offices), and ensure compliance and governance are rigorously maintained. You will embed best-in-class processes, champion proactive risk management, and drive continuous improvement to elevate the learner experience and align programme operations with the institution’s academic goals.

Key Responsibilities

• Strategic Leadership: Shape and implement operational strategies that align with the university’s academic mission and long-term objectives.

• End-to-End Programme Operations: Manage the full lifecycle of graduate programmes — admissions, examinations, programme delivery, and graduation ceremonies — ensuring compliance with institutional policies, regulatory standards, and funding requirements.

• Operational Excellence: Define KPIs, streamline workflows, and establish best practices to enhance efficiency, accuracy, and learner satisfaction.

• Risk & Governance: Identify and mitigate operational and compliance risks; put in place governance frameworks, preventive controls, and contingency measures to safeguard institutional reputation.

• Stakeholder Engagement: Partner with academic leads, programme directors, business development, graduate recruitment teams, and central university offices to achieve admissions and completion outcomes.

Qualifications

• Degree holder with at least 15 years’ experience in programme operations, admissions, student services, or related fields, preferably in higher education.

• Experience managing the full student lifecycle; familiarity with registrar processes and educational funding schemes.

• Proven people management and stakeholder engagement skills.

Office Location: West

Interested candidates kindly forward your CV to [email protected] (Yamamoto Junior Lim, Reg No:R22110232). Feel free to forward this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

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