Dining Reservations Executive - #1108832

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As Dining Reservations Executive, you will be responsible for the following duties: 

• Answer all incoming calls as per Mandarin Oriental standard

• Take reservations through various channels

• Keep track of reservations and ensure that menus are updated at third party booking channels

• Maintain and update database in SevenRooms regularly

• Contact to in-house guest and take their restaurant requirement

• Assist Kitchen and other F&B requirements for special guest dietary restrictions
  Inform outlets and management about VIP guest bookings

• Follow up on guest feedback with Restaurant Manager and email thank you notes

• Update existing dining membership data and get in touch with guests

• Send and follow up on Proposals and Confirmations before cut-off dates

• Be knowledgeable about F&B promotions, menus and other vital business information required

• Create and mail fliers

• Update and improve Loyalty card

• Send daily, weekly and monthly reports required by the management office

As Dining Reservations Executive, we expect from you: 

• Service-oriented team player with excellent interpersonal and communication skills

• Able to multi-task and work under pressure in a fast pace environment

• Communicates with fluency in English

• Preferably has experience working in either a luxury restaurant or hotel industry

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?