Customer Care Advisor - Telco (UP $2200, Rotating Places, 1 Year, Office Hrs) - #1108779

RecruitFirst is hiring! You will be outsourced to:

Job Details:
• Location and Working Hours:
- Ubi (HQ) Mon to Fri 9am-6pm
- Service Centre (other locations) Mon to Fri 11am-7pm

• Salary: $2,200 Basic
• Duration: 1 Year Extendable/Convertible

Job Scope:
• Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on SLA
• Providing accurate and timely information about the company's products or services based on the defined set of QnA
• Resolving customer issues efficiently and in a friendly manner
• De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
• Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference
• Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
• Provide weekly report – SLA, key queries, new escalation/ topics from customer queries

Requirements:
• Previous experience working in a customer-facing role/contact centre/telemarketing
• Proficiency in using a computer, ability to quickly learn how to use different software

Interested applicants, please send your resume to [email protected] or click here to apply now.
All applications will be treated with strictest confidentiality. We regret that only shortlisted candidates will be notified. Thank you.

Kadie Chang Yan Yu (R24123111)
RecruitFirst Pte Ltd E.A.13C6342