E-Commerce & Website Experience Manager - #1108731

We’re looking for an experienced E-Commerce & Website Experience Manager to own our online store performance, manage product content and merchandising, and deliver a seamless, high-converting customer journey across our Shopify Plus site(s).

This is a key role that combines technical know-how, strategic thinking, and hands-on execution. You'll work closely with marketing, product, operations, and CX to deliver real business impact.

Key Responsibilities

• Own end-to-end product and promotional content management via Shopify Plus

• Lead all aspects of product listing creation, updates, optimisations, markdowns, and promotional execution

• Ensure strategic merchandising and accurate representation across product categories

• Maintain site quality, consistency, and freshness of content

• Apply CRO best practices to optimise the customer journey and drive conversion

• Manage feature launches and collaborate with developers to test and deploy changes across devices and browsers

• Conduct daily QA checks and troubleshoot bugs (small to critical), using manual or automated testing tools

• Use tools like Google Analytics, Hotjar, and Shopify Analytics to identify trends, pain points, and opportunities for improvement

• Monitor and improve site speed and Core Web Vitals

• Identify and implement high-performing Shopify apps that drive engagement or sales

• Work closely with the marketing team to support campaign execution.

• Align with product and CX teams to ensure messaging and offers are consistent across channels

• Lead pre-launch coordination to ensure site readiness

• Use customer data to improve repeat purchases and CLV

• Lead post-purchase engagement for long-lifecycle products like furniture

• Support initiatives to boost the return customer rate and brand loyalty

• Manage multiple priorities across departments, ensuring deadlines are met and projects are aligned

• Communicate effectively with developers and stakeholders to get things shipped and fixed fast

Qualifications & Experience

• 3+ years in an e-commerce, digital merchandising, or web management role

• Strong hands-on experience with Shopify Plus and CMS tools

• Proven track record with conversion rate optimisation, analytics, and QA processes

• Experience managing product catalogues, promotions, and site updates

• Analytical mindset with the ability to use data to guide decisions

• Strong collaboration skills and ability to manage cross-functional projects

• Bonus: experience in the furniture or home category and familiarity with remote collaboration tools

Soft Skills

• Growth mindset and adaptability in fast-changing environments

• Excellent problem-solving and troubleshooting ability

• Strong ownership and accountability

• High attention to detail, without losing sight of the bigger picture

• Calm under pressure and quick to respond when things go wrong