Customer Service Executive - #1108490

DUTIES AND RESPONSIBITIES

Customer Service:

• Process customer order and review the orders details as well.     

• Coordinate and discussion with planner for the shipping schedule.  

• Acknowledgement and order confirmation to customer.           

• Quotation preparation for customer related when necessary

• Coordinate with customers via emails and phone, receive requirements from customers and feedback to customers in time and keep tracking.

• Coordinate with store for packing purposes and the forwarder for collection in time for the shipment arrangement.

• Generate and make preparation for all necessary shipping documents

• Mailing the invoices and signed delivery noted to customer.

• Matching and filing of shipping docs/tax invoices related.

• Process and liaising with customer for the product complaint and RGA related.    

• Represent and attend the external audit such as Finance auditing and the audit concerning to the quality system

• Monitor customer feedback and liaise with relevant departments when necessary.

• Processing samples request and make arrangement for the delivery accordingly.

• Set up/update the WI/SP processing flow for customer service related.

• Quality system maintenance - departmental documentations/records improving and upgrading  

• Sales support – new customer creation process & chase for outstanding payment from customers.

• Files all correspondence to be in compliance to SOP and WI.

• Perform any other ad-hoc duties as requested by Customer Service Manager.

Supply Chain:

•  Communicate with vendors on purchasing of non-production materials. Follow up to ensure that the purchased items arrived on time in order to meet Customers’ needs.

• Set up/update the WI/SP processing flow for planning/store related

• Planning, arrangement and training for BPI yearend stock take.

• Generate and process the Weekly cycle count list to store

• Warehouse related maintenance and arrangement

• Internal/external audit support for warehouse related

JOB REQUIREMENTS:

We value creativity, collaboration, and continuous growth—whether you’re a fresh graduate or experienced professional.

• Minimum qualification: GCE A-Level or Diploma; candidates with a University Degree will be preferred.

• Experience in orders processing & fulfilment, international logistics, shipping and L/C documentation will be an advantage.

• Prior experience in a customer service role is preferred.

• Passionate about customer service.

• High level of integrity and able to work under stress and deliver work schedules.

• Good communication and interpersonal skills.

• Self-starter and independent.

• Meticulous and initiative individual.

• Fresh graduates are welcome to apply.

Why Join Us

• Grow fast in a structured learning environment with mentorship and training

• Flexible working options—choose the way you work best

• Supportive culture—We welcome questions, new ideas, and contributions from everyone

• Perks: Family care leave, health insurance plan, dental and optical benefits

  
  

Please send your resume in MS WORD to [email protected] indicating your current and expected salary.

We regret that only shortlisted candidates will be notified.