Front Office Supervisor-Ji Hotel Orchard - #1108395

Job Responsibilities:

• Enhance the hotel’s reputation by increasing positive guest reviews.

• Train, mentor, and supervise front desk staff to ensure excellent service standards.

• Manage and coordinate OTA (Online Travel Agency) bookings and ensure reservation accuracy.

• Handle and resolve guest complaints promptly and professionally to maintain guest satisfaction.

• Oversee daily front desk operations, ensuring smooth check-in and check-out procedures.

• Maintain high standards of customer service and operational efficiency.

Requirements:

• Minimum 2 years of experience in a hotel front desk or related supervisory role.

• Strong communication, leadership, and problem-solving skills.

• Familiarity with OTA systems and reservation management.

• Ability to work in a fast-paced environment and handle guest feedback professionally.

• Possess a strong sense of responsibility and commitment to delivering excellent service.

• Proficient in both English and Chinese; knowledge of other languages will be an advantage.

• Work Schedule: 6 days per week (1 day off per week)

Benefits:

• Opportunities for training and career advancement

• Annual leave and medical benefits

• Birthday leave

• AWS (Annual Wage Supplement)