IT Service Desk Engineer - #1108332

IT Service Desk Engineer

Location: East

Employment Type: Contract (12 months, renewable)

Working Hours: Monday to Friday, 8.5-hour shifts

Monthly Rotating Shifts:

• Shift: 7:30 AM – 7:30 PM (8.5 hours)

We are looking for a dedicated and service-oriented IT Service Desk Engineer to provide first-call resolution support via phone and email. You will handle technical issues, perform initial troubleshooting, and ensure timely resolution or escalation of incidents.

Responsibilities:

• Provide First Call Resolution (FCR) support through phone and email

• Ensure timely response to incoming calls and emails

• Perform Level 1 troubleshooting and escalate issues as per SOPs

• Submit timely updates to customers on the status of reported issues

• Maintain ownership of cases and follow through until closure

• Record accurate and complete incident details

• Handle incident classification and prioritization

• Monitor and track progress of incidents, providing regular status updates

• Alert Team Lead of unusual spikes in specific incident types

Requirements:

• Minimum Nitec in IT or related field

• Minimum 1 year of experience in End-User Support, Desktop Support, or Technical Service Desk

• Working knowledge of: Windows Operating Systems, Active Directory (account administration), Microsoft Outlook, Mobile device support

• Strong communication and problem-solving skills

• SINGAPOREAN ONLY

What We Offer:

• Competitive basic salary up to $3,100 (based on experience)

• Shift allowances

• Stable, renewable 12-month contract

• Work in a well-established IT environment