Customer Service - #1108390

Position: Customer Service
Salary: up to $2600
Working Day: 5.5 Days (Alt Sat)
Working Hour: 8.30am-5.30pm | Alt Sat: 8.30am-12.30pm
Working Location: Senoko Rd

Job Responsibilities:

• Recognize and address clients' requirements by giving them accurate information and guidance.

• Represent the company in a professional manner, always keeping a cheerful and sympathetic attitude.

• Respond to consumer grievances, offer suitable remedies and substitutes within the allotted period, and follow up to guarantee resolution.

• Working together with both internal and external stakeholders, such as clients, vendors, the workshop, and others.

• Communicate with controllers and contractors regarding the cost and quality of services and repairs.

• Communicate with the workshop and contractors regarding vehicle maintenance and repairs and client feedback.

• To do rudimentary research into consumer complaints and address issues by formulating recommendations that adhere to regulations.

• Communicate with clients to update the service/repair schedule and car pickup.

• Create a quote and issue work orders in line with it.

• Send job orders to contractors and workshops.

• Bring up more urgent matters with supervisors.

• Completes ad hoc tasks as delegated by superiors.
  

Qualifications & Requirements:

• Relevant Experience as Customer Service.

• Familiar with CRM system is advantageous.
  

To Apply:

• You may email your resume to [email protected] for more information.

• Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)
JJ Tan (Reg No. R23112681)