Service Delivery Manager (Cloud Infra) | Singaporeans Only - #1108123

Location: Central | Remuneration: Base + Performance Bonus
Working Arrangement: Perm | Fully Onsite

Job Responsibilities

• Oversee the successful delivery of multiple enterprise projects, ensuring adherence to project timelines, budgets, and quality standards.

• Manage project teams, providing guidance, coaching, and support to ensure project success.

• Collaborate with cross-functional teams, such as operations, pre-sales and sales to ensure seamless project execution.

• Develop and maintain project plans, tracking progress and resolving any issues or risks that may impact project delivery.

• Contribute to the development and implementation of strategies to improve project delivery efficiency and cost-effectiveness.

• Proactively identify, assess, and mitigate project risks, ensuring appropriate governance and compliance measures are in place.

• Stay abreast of industry trends, regulations, and best practices, applying this knowledge to drive project success.

• Collaborate with client stakeholders to understand their requirements, manage expectations, and ensure high levels of customer satisfaction.

• Identify opportunities for additional services or project expansions, working closely with the sales team to maximize customer satisfaction and business growth.

• Contribute to the development and implementation of strategies to improve project profitability, including cost optimization and revenue enhancement.

• Track project performance against budget and identify areas for improvement.

Qualification & Experience

• Bachelor's Degree in Information Technology or equivalent.

• At least 5 years of experience in service delivery management or related roles, with a focus on delivering multiple projects with decent background in IT Infrastructure.

• Proven recent experience in managing large-scale service delivery projects in the public sector industry.

• Strong customer engagement and relationship management skills.

• Excellent leadership and team management abilities.

• Exceptional communication and presentation skills, with the ability to effectively convey complex technical information to both technical and non-technical stakeholders.

• Demonstrated track record of delivering projects on time, within budget, and with high customer satisfaction.

• Ability to thrive in a fast-paced and dynamic environment.

Harineshwari Lakxmi | EA Personnel Reg No: R25139423

APBA TG Human Resource Pte Ltd | EA License: 14C7275