Sales Order Management Executive - #1103989

Job Description

1. Sales Order Management

   • Responsible for processing a variety of sales order types in the ERP system in a timely and efficient manner

   • Support and work closely with the business teams to ensure all orders are processed through the entire order processing cycle to meet customers’ needs

   • Receive and validate Customer Order / Order Instruction, including but not limited to stock availability, credit limit and other operational parameters

   • Coordinate on equipment commissioning

   • Close liaison with the warehouse on logistics & transportation co-ordination to ensure deliveries are well coordinated, duly delivered within the stipulated timeline

   • Troubleshoot on any logistics or orders related issues that may arise during the outbound process

   • Provide high level of customer service through prompt and courteous communication to understand their requirement, obtain feedback on service performance

   • Handle and resolve customers’ enquiries and issues promptly and effectively

   • Ensure adherence to Regulatory standards (especially by checking products registration before order entry) including customs & export regulations

   • Responsible to familiarize with the ISO13485 procedure & always operate within the guidelines

2. Administration of Manual Delivery Order (PI/DO)

   • Responsible for monitoring and taking follow-up actions of manual delivery orders issued under urgent circumstances. 

   • Close monitoring to ensure all signed documents are received and converted to the appropriate system documents

3. Management of Consignment Orders

   • Ensure efficient management of consignment orders between internal & external customers

   • Close monitoring and work closely with the responsible sales team to aim for speedy receipt of hospitals' POs to bill off consignment goods

   • Provide monthly report to update business teams on the inventory status for consignment stocks with emphasis on those long overdue consignments

4. Hospital Contracts Management

   • Conduct regular review and maintenance of contracts to keep contract information up to date

   • Creation of blanket orders in the ERP system

   • Daily releasing of blanket orders from the system in accordance with customers’ requirements

5. Goods Return & Inventory Adjustments

   • To be responsible for all forms of sales returns and price adjustments

6. Other duties

   • Generate various types of sales reports in support of sales processes

   • Provides timely support and back-up in cross-team operations as and when required

   • Miscellaneous duties as and when assigned by SOM Manager

Job Requirements

• Min. Diploma/ Degree in any related fields

• Min. 3-4 years of relevant experience in sales order management or in similar capacity

• Knowledge in sales order management and accounts receivable modules of any ERP system

• Knowledge of Microsoft 365

Personal Qualities

• Ability to work under pressure, manage priorities and meet deadlines

• Ability to multi-task and work independently

• Good oral and written communication skills