Manager, Performance Management & Analysis - #1108122

As Manager, Performance Management & Analysis, you will support the cards & loans businesses in review of & sharpen tracking of KPIs, identifying business & market trends, provide actionable insights to support decision making.

Responsibilities

• Analyze customer databases to segment and identify the different target cohorts to drive the portfolio growth and customer satisfactory

• Support the customer lifecycle segmentation, loyalty and retention programs of the Cards business with the use of the CRM/Loyalty tool.

• Automate the process to track the campaigns effectiveness.

• Support results tracking with defined KPIs for different marketing campaigns, in-depth analysis

• Work with product managers to optimize recommendations, perform cost-benefit analysis in the interest of cards & loans businesses.

• Establish and maintain datasets for ease of on-demand portfolio analytics

• Prepare regular management reports

Requirements:

• University Degree in Computer Science, Information Technology or Business Analytics would be advantageous.

• 3 to 5 years’ experiences in database management and data analysis in an organization; or other relevant experience.

• Enjoys working with data and technology

• Excellent command of MS Access and MS Excel is a must, with ability to design complex series of queries to interrogate data.

• Skilled in using VBA, SAS, Power BI for report streamlining & automation

• Knowledge of Credit Cards & Unsecured Lending is an asset

• Knowledge in CRM, E-commerce & Loyalty is a plus

Please note only shortlisted candidates will be notified.