Service Analytics Senior Exec (Reputable Company) - Up to $4,500! - #1107936

●    Manage and maintain Zendesk accounts, including store and workflow setup, and ensure efficient license utilization.

●    Develop, maintain, and update custom BigQuery queries for Zendesk data and various operational dashboards.

●    Serve as a Subject Matter Expert (SME) for Zendesk-related workflows and automations.

●    Support and consult on RPA projects, including creating and maintaining RPA workflows in collaboration with the development team.

●    Lead innovative CS projects such as Voicebot and Chatbot.

Requirements

● Proven experience in data analysis, reporting, and dashboard creation.

●    Familiarity with Zendesk or similar customer service platforms.

●    Experience with SQL querying, preferably in BigQuery.