Senior Executive, Programme Experience & Operations | Up to $4,500 - #1107908

Duration: 2 years

Location: Buona Vista

Working Hours: Monday - Thursday 8.30am to 6pm; Friday 8.30am to 5.30pm

Responsibilities:

• Re-design and implement policy and process improvements to enhance programme experiences and operational efficiency

• Engage with business units, corporate departments, and key stakeholders to understand user needs

• Collect and analyse operational data to inform enhancements

• Develop workflows and documentation such as SOPs and circulars

• Support onboarding of revised policies and processes through well-designed interventions (e.g., job aids, briefings)

• Ensure smooth execution of learning programmes (virtual, blended, and in-person formats), contributing to the assessment of process and policy effectiveness

• Provide regular updates to management, including insights, recommendations, and progress towards operational objectives

Requirements:

• Prior experience in training operations or event support for learning programmes

• Strong critical thinking skills with the ability to synthesize data, identify root causes, and recommend actionable solutions

• Effective communicator who is confident engaging with diverse stakeholder groups, including vendors and internal teams

• Excellent project management capabilities — proactive in anticipating issues, planning ahead, and delivering outcomes on schedule

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