Field Service Engineer - #1107849

Job Description

• To support on-site operation of automated assembly lines when needed.

• Perform equipment preventive maintenance.

• Troubleshoot and resolve equipment related issues, including diagnosing faults and implementing corrective actions.

• Provide technical support and training to customers.

• Ensure optimal performance of equipment.

• Collect data to improve manufacturing efficiency.

• Perform on-site installation and commissioning of new equipment.

• Perform FAT and SAT for equipment buy-off.

• Generate field service reports.

• Adhere to site safety protocols and guidelines at all times.

• Address customer inquiries in a timely and professional manner and maintain strong customer relationships.

• Performs other related duties as assigned.

Requirements

• Bachelor's Degree in any of the following disciplines is welcome: Mechanical Engineering/Mechatronic Engineering/Automation Engineering.

• Experience with automation is an advantage.

• Able to cope with dynamics and high pace environment.

• Proactive, detail-oriented and excellent problem-solving and analytical skills.

• Proficient in hands on work.

• Ability to travel as needed.

• Able to travel to US / having US Visa is an advantage.

Technical Skills:

• Strong understanding on equipment setup, installation and operation, including electrical debug and precision mechanical alignment.

• Ability to interpret 2D / 3D Mechanical and Electrical drawing.

• Proficient in hands on work and familiar with the use of hand tools, dial gauge, torque tool, multimeter, etc.

• Knowledge of PLC, vision inspection (Keyence, Omron, Gocator) and motion control are highly advantageous.

Customer Management Skills:

• Demonstrate excellent interpersonal and customer service skills, with a proactive approach to resolving customer needs and ensuring satisfaction.

Communication Skills:

• Excellent verbal and written communication skills to interact effectively with cross-functional teams and customers.

Attributes:

• Customer-oriented and focused on finding technical solutions.

• Responsible, with a positive attitude and excitement to be part of a team.

• Takes initiative to solve problems and complete tasks.

• Organized and proactive to anticipate client’s needs.