Snr Executive/ Asst Sales Manager, Air Freight (Indoor/Outdoor) - #1107614

 Job Responsibilities

Sales & Business Development (70% farmer & 30% hunter)

• Handle existing customers and identify/ develop new business opportunities through prospecting, networking, cold calling, and sales visits.

• Actively perform a sales role by seeking out and acquiring new and existing clients.

• Deliver effective and compelling sales pitches to potential customers.

• Consistently achieve sales targets aligned with management's expectations.

Price & Contract Negotiations

• Participate in contract discussions and price negotiations with clients.

• Offer competitive and cost-effective solutions tailored to client needs.

• Strive to provide the best customer experience and maintain professional standards throughout the negotiation process.

Client Relationship Management

• Prepare air freight quotation (main role), work with sea freight, warehousing and road transportation for quotation when required.

• Follow up shipment movement with overseas agents and update customers closely.

• Manage client expectations and address inquiries in a timely and professional manner.

• Work closely with the customers on common/recurrent service issues and provide improvements/ solutions.

• Contact customers following sales call to ensure ongoing customer satisfaction and resolve any complaints.

Collaboration & Internal Coordination

• Work closely with internal departments such as Operations, Accounts, and Customer Service to fulfill client requirements and meet targets.

• Coordinate effectively across teams to ensure seamless service delivery and problem resolution.

• Check freight rates, transportation charges, manpower charges and all other charges in order to prepare the customer’s quotation request.

• The flexibility of ideas to transfer risk management into alternative solutions to ensure any service disruption could be recovered smoothly.

Requirements

• Min. Diploma with at least 5 years of farmer and hunter experience in Air freight, preferably in freight forwarding industry.

• Committed, proactive and self-motivated with pleasant personality.

• Excellent interpersonal, negotiation and communication skills.

• Sales Oriented; Good team player with the ability to work independently.

• Knowledge in Microsoft applications (Word, Excel and Powerpoint).

• Able to start work immediately would be advantageous.