Assistant Manager - Operations (Home Health) - #1107202

Job Summary:

To support the Head of Home Health in delivering efficient, high-quality medical, nursing, and therapy services under Home Care. Works closely with Clinicians to ensure service integration, compliance, and quality of care. Key responsibilities include coordinating operations, streamlining processes, building team leads, and driving productivity. Also implements improvements, monitors performance, and promotes continuous quality enhancement to improve client satisfaction and service outcomes.

Principal Responsibilities and Duties:

Operational Support, Service Integration & Excellence

• Assist the Head of Home Health in overseeing daily operations, ensuring adherence to service standards, client expectations and compliance (MOH regulations, licensing requirements, and industry standards).

• Implement and monitor operational processes, protocols, and workflows to enhance efficiency, safety, and service consistency.

• Facilitate coordination across medical, nursing, and therapy services to promote integrated, client-centric care.

• Collaborate with Clinicians to align operational activities with clinical guidelines, best practices, and broader organizational and MOH directions.

• Promote collaboration between operational and clinical teams to optimize service quality and achieve seamless service delivery.

Supporting Team Lead Development

• Mentor and develop Nursing and Therapy Team Leads to strengthen leadership and operational capabilities.

• Establish competency frameworks, leadership pathways, and continuous learning opportunities.

• Promote interprofessional collaboration, quality improvement, and high standards of care.

Business Strategy & Financial Support

• Assist in developing sustainable business models incorporating grant funding, fee-for-service, and value-based care.

• Monitor budgets, manage resource allocation, and identify opportunities for service improvement and growth.

Stakeholder Engagement & Collaboration

• Collaborate with external partners, including Regional Health Systems, community organizations, and regulatory bodies, as directed by the Head of Home Health.

• Represent the Home Health team at strategic platforms to advocate for integrated care practices and promote best practices.

Data Management & Reporting

• Track operational and clinical outcomes, client satisfaction, and quality indicators.

• Use data insights to guide evidence-based planning, decision-making, and continuous improvement.

Essential Skills & Qualifications:

• Bachelor’s degree in Healthcare Administration/Nursing/Social Work/Allied Health/Business, or related field.

• Minimum 3 years’ experience in healthcare, eldercare, or community-based care, including at least 3 years in a supervisory or operational support role.

• Proven ability to coordinate multi-disciplinary teams and support integrated medical, nursing, and therapy services (preferred).

• Knowledge of Singapore’s home care landscape, regulatory requirements, and community health ecosystem