Customer Service Operations Team Lead - #1107166

P-Serv is collaborating with our Client, a leading organization in Singapore’s transportation sector, to recruit motivated individuals to join their team. If you excel in leadership and have a passion for Operations, we want to hear from you!

Key Responsibilities:

• Assist the Supervisor in overseeing ground operations, including staff allocation and task coordination

• Address operational issues promptly and make swift decisions to minimize disruptions

• Ensure adherence to safety protocols, security measures, and operational procedures

• Effectively delegate workloads and provide training and guidance to Customer Service Officers (CSOs)

• Respond to emergencies and urgent situations, implementing contingency plans as outlined in SOPs

• Maintain the functionality of office and communication equipment

• Prepare and submit daily reports and statements in the required format

• Perform additional duties as assigned by the Supervisor

Key Requirements:

• Minimum GCE A Level or Diploma in any discipline

• 1-2 years of supervisory experience, ideally in operations or customer service

• Strong multitasking skills, keen attention to detail, and excellent communication abilities

• Ability to handle sensitive information with discretion and maintain confidentiality

Working Hours:

• 4 days work, 2 days off (Morning: 10am-10pm, Night: 10pm-10am)

We regret to inform, only shortlisted candidates shall be contacted.  

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EA License No: 90C3494 | EA Personnel No: R1106405 | EA Personnel Name: Khadijah Abdul Rahman