Senior / Sales Associate - Town - #1107112

Sales Associate

1. General

In the role as a Sales Associate, you are passionate about our products & brand to provide Customer Service Excellence at all times whilst building a loyal customer base of repeat shoppers to drive commercial success.

2. People

• Participate in regular trainings to continuously develop
• Follow all induction related processes (e.g. Induction Workbook)

3. Product

• Continuously increase product knowledge
• Follow all provided Collection Training & VM Guidelines
• Support to maintain the shop floor, assist with visual merchandising, stock management & replenishment
• Support in all merchandise related processes (e.g. deliveries & returns)
• Support in all stock take & cycle counts related processes

4. Performance

• Be familiar with all company store & individual KPI’s & targets
• Follow all provided action plans to improve productivity
• Supporting in all operations for loss prevention & stock management
• Build & maintain a strong commercial awareness of competitors & local markets

5. Customer Service & CRM

• Deliver Customer Service Excellence whilst building a loyal customer base of repeat shoppers
• Establish a customer centric mindset to ensure customer experience
• Responsible for CRM data gathering & quality management
• Support Store Management in transaction, complaint & return handling

6. Processes & System

• Proficient utilization of business systems & latest technology
• Follow all company policies (Health & Safety, Store Operations Manual, Global Staff Uniform etc.)

Requirements :-

• Previous retail, hospitality or customer service experience is required along with an excellent understanding of premium fashion industry
• Passionate & knowledgeable about the brand
• Commercial mindset
• Excellent communication skills at all levels
• Ability to be flexible & adaptable to the need of the business
• Willingness to constantly learn & develop
• Proficient utilization of business systems & latest technology
• High cultural knowledge & awareness
• Perceptive of customer needs