Customer Service - #1106646

About Hager Singapore

Hager Singapore is part of the Hager Group, a leading provider of electrical installations and solutions for residential, commercial, and industrial buildings. With a strong presence in over 100 countries, Hager is known for its commitment to innovation, quality, and customer satisfaction.

In Singapore, we serve as the hub for Southeast Asia, supporting customers with a wide range of products including energy distribution systems, building automation, and wiring accessories. Our team is passionate about delivering smart, reliable, and efficient solutions that make buildings safer and more connected.

At Hager Singapore, we foster a collaborative and agile work environment where employees are encouraged to grow, take ownership, and contribute to our shared success.

Key Responsibilities

• Process customer sales orders and ensure timely delivery and invoicing.

• Handle customer inquiries, complaints, and assist in resolving basic service issues.

• Coordinate with warehouse/logistics teams for stock and delivery arrangements.

• Support Demand and Sales teams in order fulfillment, especially for project orders.

• Manage billing tasks and assist in preparing delivery documents and credit/debit notes.

• Help prepare simple shipping and import/export documentation.

• Track backorders and provide delivery updates.

• Support service improvements through feedback and process reviews.

• Ensure tasks are completed in line with company processes and audit requirements.

Job Requirements

• Diploma or equivalent qualification, preferably in Business, Logistics, or related fields.

• 1–3 years of relevant experience in customer service, order processing, or logistics.

• Good communication and coordination skills.

• Proficient in Microsoft Office (Excel, Outlook, Word).

• Familiar with ERP systems such as SAP (preferred but not mandatory).

• Experience supporting project-based orders or B2B customers is an advantage.

• Team player with a proactive and customer-focused attitude.

• Able to work independently and handle multiple tasks in a fast-paced environment.