IT Engineer (Desktop Support) - #1106628

About Lucky Joint Construction
We're a leading independent company specializing in the design, construction and maintenance of telecommunication networks in Singapore. Our services and one-stop diversified solutions provisioned by highly experienced industry professionals enable us to work in partnership with clients of varying sizes, ranging from subsea network providers to residential home installations across Singapore.

Highlights

• Morning shuttle available from Admiralty, Kranji, CCK and Gul Circle MRT

• Annual Bonus & Salary Increment

What you'll be doing

• Configure and manage critical systems, including Active Directory (AD), telephony, video conferencing, access points (AP), firewalls, VPNs, and more. Monitor and analyse the performance of LANs, WANs, and wireless networks to ensure optimal functionality.

• Configure laptops and desktops for new and existing staff, perform system backups, and handle disaster recovery (DR) as needed. Ensure all automatic system backups are in place.

• Apply system patches after hours to maintain system stability and security. Perform routine system checks to ensure continuous operations.

• Work with third-party support vendors to resolve technical issues. Participate in IT auditing and documentation to ensure compliance with company policies.

• Provide IT support for approximately 200 users, managing user accounts and roles within the ERP system. Troubleshoot login issues, assist with basic system navigation, and resolve minor technical problems.

• Monitor ERP system performance, address minor issues, apply updates, and generate routine reports for departments like finance, HR, and inventory. Customize reports based on user requirements.

• Maintain documentation for common IT processes, user guidelines, and troubleshooting procedures. Optionally, assist with creating and launching new business processes within the company.

• Perform routine backups, monitor system security, and follow compliance protocols under the guidance of the IT team.

What we're looking for

• Diploma or Degree in IT/Computer Science.

• Possess CCNA / Microsoft certification.

• Proven experience in providing technical support in a corporate IT environment.

• Experience with Veeam and Microsoft 365 administration.

• Familiarity with leading wireless vendors’ products (Cisco/Meraki, Aruba/HPE, Ruckus) is advantageous.

• Knowledge of virtualization technologies such as Hyper-V and VMware is a plus.

• Strong communication and administrative skills.

• Ability to manage multiple tasks and prioritize in a fast-paced environment.

We value all applicants and thank you for your interest. However, please be advised that only shortlisted candidates will be contacted.