Senior IT System Engineer - #1105714

Responsibilities:

System Administration

• Install, configure, and maintain computer operating systems and services, including Windows, Linux, and macOS

• Monitor system performance, troubleshoot issues, and ensure network, system, and endpoint security

User Helpdesk Support

• Provide end-users remote and onsite technical support, addressing hardware, software, and network issues

• Respond promptly to helpdesk tickets, emails, and phone calls, and resolve or escalate issues effectively as necessary

Knowledge Sharing

• Document and track technical support issues and resolutions in the ticketing system

• Maintain up-to-date network diagrams and technical documentation

Project Work

• Lead client project as Project Manager, overseeing all aspects from inception to completion

• Conduct annual internal IT assessment and provide actionable recommendations

• Set up and configure next-generation firewall, managed switches, enterprise wireless, SIEM, and endpoint security

• Deploy cloud servers with an open-source virtualisation

• Configure Microsoft 365 environments, including user provisioning, licensing, and other essential services

• Configure and manage Microsoft 365 services, including Exchange, SharePoint, OneDrive, and other services

• Implement and maintain Microsoft 365 security measures and policies, including Entra ID, Intune, Purview, Cloud Defender, MFA, and Conditional Access

Security Management

• Comply with all policies and procedures published under Information Security Management System category

• Fulfil the requirements of Information Security Management System standards

Others

• Any other ad-hoc duties as required by the company from time to time

The Ideal Candidate:

• Diploma or Degree in Information Technology or a related field

• Strong communication and teamwork abilities

• Ability to work independently and under pressure

• Strong work ethic and commitment to quality

• Ability to learn new things quickly

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