Account and Relationship Manager, Health and Wellness (Remote work) - #1105240

Job Summary

We are looking for a self-motivated Account and Relationship Manager who is passionate about delivering exceptional client service and promoting health and wellness at the workplaces. Successful candidates will play a pivotal role in managing our Health Services client accounts, as well as contribute to building our brand presence in the health services industry in Singapore.

This is a remote role with recurring site visits, programme audits and team meetings at the office.

Key Responsibilities

a.       Client Servicing & Account Management

·       Understand client requirements and partner with them to bring health and wellness programmes to their workplaces.

·        Deliver exceptional account management service to key stakeholders and co-curate, plan and deliver health and wellness programmes for tenants, patrons and members of public

·       Build and maintain strong, long-term relationships with all clients to drive up programme participation rates

·       Provide necessary support (e.g. administration, coordination) and conduct periodic quality checks to ensure seamless delivery of health & wellness programmes by service providers

·       Meet and exceed performance metrics around customer satisfaction levels

·       Perform needs and data analyses and provide recommendations to fine-tune the effectiveness of programmes

b.      Administration & Quality

·       Adhere to AKG, Project and local Government guidelines, policies and procedures at all times

·       Ensure details on all systems are updated in a timely and accurate manner

·       Provide accurate and timely reporting on all relevant activities

·       Maintain strict confidentiality of client information in accordance to PDPA requirements

Skills and Knowledge Requirements

·       Minimum Degree qualification

·       Minimum of 3 years of relevant experience in a client-facing (i.e. account management) or programme planning role (experience in wellness programme curation / wellness events planning will be a bonus)

·       Passionate about health and wellness and promoting health

·       Evidence of achieving targets across a broad range of KPIs including customer satisfaction

·       Excellent verbal, written, and interpersonal skills, preferably bilingual in a local language

·       An organised and effective planner with an eye for detail

·       Analytical, resourceful, and adept at thinking ‘outside the box’

·       Ability to manage conflicting priorities and demonstrate strong negotiation skills to resolve issues

·       Ability to perform comfortably in a fast-paced, deadline-oriented work environment

·       IT-savvy with the ability to pick up new systems / software