Service Manager (After Sales) [Automobile] #JRC - #1105132

Requirement

·       Bachelor's degree in Automotive Engineering or related field

·       8+ years’ experience in after-sales operations and team leadership

·       3–5 years in spare parts sales preferred

·       Proficient in MS Office, SAP BW, and CRM tools

·       Skilled in problem-solving, multitasking, and organization

·       Knowledge of sales contracts, processes, and budgeting

·       Familiar with Environment, Health, and Safety standards

Job scope:

• Collaborate with the General Manager on country performance, budgeting, and strategic planning.

• Work with regional management to implement service initiatives and align local service plans with regional strategies.

• Lead the Service team to meet business targets while ensuring compliance with company policies and procedures.

• Build and maintain strong relationships with customers, suppliers, and Principals to stay competitive and foster effective partnerships.

• Oversee team productivity, manpower scheduling, and customer satisfaction.

• Ensure workshop equipment, tools, and vehicles meet safety and maintenance standards.

• Manage warranty claims and maintain supporting documentation.

• Guarantee repair quality meets manufacturer standards and timely completion of reworks and service campaigns.

• Implement control systems to secure service records and technical documentation.

How to Apply:
Applicants please email detailed resume in MS Word Format to Richard Chia Heng Yeow (CEI No.: R1104495).

Email: [email protected]
WhatsApp: 9272-9627

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