Porsche Service Advisor - #1104656

Main Purpose of Job:

The Service Advisor coordinates and schedules the service/repair work. You are the primary contact to receive the vehicle and feedback from the customers. You leads the customer-orientated service process and are at the same time a diplomat, co-ordinator and technical expert.  As the main contact person, you deal with servicing orders, sees every customer contact as a professional challenge and feels personally responsible for any problems a customer might have until the problems are solved.

Duties & Responsibilities: 

• Co-ordinate with Deputy After-Sales Manager/Service Workshop Executive to maximise the booking of cars for daily repairs or service.

• Attend to customer’s enquiries and requests using service reception/dialogue bay with greeting to customers as well for repairs/service and issuing job cards accordingly for proper documentation.

• Checking for open campaigns (workshop or recall) via PIWIS info.

• To act according to the principles of the core processes of After Sales.

• Monitoring the progress on the repairs/ service and keep customer updated of the status on the repairs of their car.

• Provide quotations for repair of customer’s car including body/paint repair jobs.

• Attending to surveyors from insurance company conducting surveys on accident cars related to insurance claim (SA for accident and body/paint repairs)

• Communicating with customers for approval to carry out additional repairs on their cars whenever necessary.

• Liaise with workshop quality controller after completion of repairs to ascertain the quality of the job done before contacting customer for the collection of their cars.

• Closing of job card and prepare service invoices with explanation of any outstanding matters on vehicle to customers and arranging for the return of the customer cars.

• To keep After-Sales Manager informed of any issue or problems that are encountered in the course of daily work.

• Ensuring the vehicles is parked properly in the assigned area and all keys are kept in the key box. 

• To complete all survey forms by customer and submit to Service Assistant (Customer Satisfaction Survey forms).

• Update customers when their special ordered parts have been received by the parts department.

• To carry out any other duties that may be assigned to you from time to time by the Management.
  
  Requirements:

• Experience in a dealership setting will be an advantage

• Attention to detail and a commitment to delivering high level of customer service

• Knowledge of automotive repair and maintenance

• Strong organisational and multitasking abilities

• Possess a valid class 3 driving license

• Singaporean or Singapore Permanent Residents (SPR) are preferred