Operation Manager (Retail / Center) - #1104447

Key Responsibilities:
Outlet Management & Daily Operations

• Oversee daily operations across multiple Geniebook CAMPUS outlets, ensuring high efficiency, exceptional service quality for students and parents, and strict compliance with established Standard Operating Procedures (SOPs).

• Plan and manage effective staff rosters for multiple outlets, optimizing manpower allocation to meet operational needs while maintaining service standards.

• Maintain strong team discipline, provide clear guidance, and uphold high performance standards among frontline campus staff.

• Act as a firm yet fair leader, making tough decisions when necessary and confidently upholding company standards, policies, and business interests, while fostering a collaborative and team-oriented work environment.

• Conduct regular campus audits to monitor KPIs, identify areas for improvement, and implement continuous improvement initiatives to enhance the overall campus experience.

Process Planning & Optimization

• Develop and refine operational processes for our physical campuses, focusing on efficiency, student experience, and staff productivity.

• Collaborate closely with HR, Marketing, Finance, and other relevant departments to ensure aligned operational goals and seamless cross-functional workflows.

• Ensure strict adherence to all regulatory requirements, including but not limited to safety protocols, facility management standards, and manpower policies.

• Contribute to the hiring, training, and ongoing development of frontline campus staff, ensuring they are well-equipped to deliver an outstanding Geniebook experience.

• Prepare and analyze comprehensive operational reports using Excel and other MS Office tools, providing data-driven insights for decision-making and performance tracking.

System Setup & Digital Integration

• Champion the effective use of digital systems within our physical campuses, including Student Management Systems, scheduling platforms, and other relevant digital tools.

• Lead the setup and integration of new systems as required, ensuring smooth transitions and maximizing technological efficiency.

• (Experience with Infotech or similar HRIS/campus management platforms is a significant plus).

• Proactively identify opportunities to leverage technology to streamline operations and enhance the campus learning environment.

What We're Looking For (Requirements):

• Minimum of 5-8 years of progressive experience in retail management, with at least 3 years in a multi-store operations management role.

• Demonstrated success in achieving sales targets, improving operational efficiencies, and managing budgets.

• Experience in the [mention specific industry, e.g., fashion, electronics, F&B, luxury goods] sector is a plus.