Sales Trainer, Learning & Development [Social Media Advertising | East] - #1104417

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. 

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

What is your mission?

We are looking for an experienced sales training professional to join our Project team. The Trainer will plan and execute training priorities of the Project. This position will be responsible to maximizes sales representative effectiveness by determining and solving training needs and will implement programs in order to scale training and effectiveness based on the project needs and KPIs. Ability in liaising with various stakeholders in order to leverage synergies in training programs is critical to success.

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Develop and implement training policies, procedures, and programs.

• Design and develop relevant training modules based on individual/departmental/company needs.

• Development, delivery and assessment of in-house programs.

• Responsible for evaluating the effectiveness of training modules in line with the strategic plan of raising capabilities and developing talents to reinforce our people effectiveness.

• Evaluate the effectiveness of existing training programs and provide recommendations for improvement

• Conduct Training Needs Analysis and develop programs to improve existing staff performance

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.

• Preferable with 2 years of working experience in the related field

• Experience with curriculum development and course material review management

• Familiarity with traditional and modern training methods, tools and techniques

• Strong communication and interpersonal skills

• Competent in e-content and design development, Excellent presentation skills and training delivery, with knowledge of various training methodologies

• Excellent verbal and written communication skills in English and the language of supporting market

• Strong time management skills and motivation to exceed expectations.

• Comfortable working with computers and multiple systems.

Who is TDCX?

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.