Customer Service Officer - Insurance (12 Months) - #1104414

Key Responsibilities

• Respond promptly and professionally to enquiries via phone and email.

• Accurately record customer interactions in the Customer Relationship Management (CRM) system.

• Follow up effectively on customer requests and ensure timely resolution.

• Escalate complex issues to management when necessary for complete resolution.

• Prepare accurate service requests such as policy summaries, premium paid statements, and beneficiary information.

• Work closely with internal stakeholders to fulfill service request requirements.

• Deliver service requests within agreed service standards.

• Participate in projects and other assignments as directed.

Requirements

• Minimum ‘A’ Levels or Diploma with relevant customer service experience.

• Open to candidates without prior experience

• Strong interpersonal and communication skills.

• Proficient in written and spoken English

• Pleasant, cheerful, and customer-oriented personality.

• Meticulous and detail-oriented.

• High level of integrity, accountability, and a proactive work attitude.

• Able to work independently and as part of a team.

• Singaporeans only