Manager, Learning & Development - #1104078

To drive the design, implementation, and evaluation of effective learning strategies and training programmes across operational departments, with a strong emphasis on service quality, compliance, and mindset transformation for frontline and managerial staff.

 Responsibilities:-

• Lead L&D team to develop and drive learning and development strategies, policies, and initiatives that foster a strong learning culture, team collaboration, and employee engagement across all levels.

• Manage and oversee in-house and external training initiatives, including industrial attachment programs and all aspects of training administration to ensure seamless execution and alignment with organizational development goals.

• Establish and maintain a comprehensive competency framework to support structured career development and talent progression. Identify skills gaps and create targeted training initiatives to enhance workforce capabilities.

• Collaborate closely with Marketing and Operations teams to manage the Customer Feedback System, leveraging insights to refine training content and improve service quality.

• Oversee operational audits and partner with the Operations team to identify opportunities for improvement and drive excellence across outlet performance standards.

Requirements:-

• Degree in HR, L&D, Organisational Development or a relevant discipline from a recognised institution.

• Minimum Advanced Certificate in Learning and Performance (ACLP) or ACTA

• At least 5 years’ experience with 2 years in a managerial capacity

• Strong knowledge of service excellence, operational flow, and team dynamics within the F&B industry.

• Outstanding facilitation, coaching, and communication skills