Contact Centre Senior Executive - #1104039

As a Contact Centre Senior Executive, your job is to manage and coordinate projects and tasks within the contact centre. You will be responsible for communicating with team members and stakeholders, providing guidance and support to team members, and conducting regular meetings to track progress.

Your job responsibilities will include identifying and addressing team issues and conflicts, developing and implementing team strategies and goals, evaluating team performance and providing feedback. You will also collaborate with other Team Leads and Managers to ensure the success of the contact centre.

What You'll Be Doing

• Assist with escalation and investigation.

• Provide guidance and support to contact centre team members.

• Identify and address contact centre team issues and conflicts.

• Develop and implement contact centre team strategies and goals with the Contact Centre Manager and Head of Department.

• Evaluate contact centre team performance and provide feedback.

• Collaborate with other Contact Centre Team Leads and Manager.

• Preparation of reports when required.

• Any other tasks as assigned by the Contact Centre Manager and Head of Department.

What We Are Looking for

• At least 3-5 years of working experience in a Call Centre environment is required for this position

• Candidates with prior experience with the Healthcare Insurance provider will be an added advantage.

• Proficient in Microsoft Office Application.

• Possess good interpersonal, writing and communication skills.

• Driven to deliver an exceptional customer experience and inspire others to do the same.

• Might be required to work on certain Saturday mornings depending on the department’s operational needs.

We regret to inform that only shortlisted applicants will be notified for an interview.

To learn more about our Organization, please visit https://alliancehealthcare.com.sg.