Application Support Manager - #1103762

Join a leading logistics firm as a Application Support Manager. Manage a team of Application Support Analysts and vendors. 


Your new role

• Identify opportunities for system improvements and reduce dependency on data patching.
• Lead root cause analysis for recurring issues and implement preventative actions.
• Collaborate with internal tech architects and technical teams to resolve complex issues.
• Monitor SLAs/KPIs, ensure incident and change management compliance.
• Review and evaluate vendor deliverables and monthly performance reports.
• Lead vendor quality control and enforce adherence to internal SO
• Drive performance optimization through knowledge sharing, tuning, and user training.
• Oversee change request processes, including evaluation, approval, and execution.
• Ensure annual access reviews and audit readiness.

You will need

• Degree in Computer Science, Information Systems or related discipline
• 10 years in application support/maintenance and vendor management, with 3 years in a team management role
• Experience with change/release management in a production environment.
• Strong knowledge of technical skills such as Java, Unix/Linux scripting and Oracle / MSSQL is a must

What you need to do
If you are interested in this role or know someone who might be suitable, please click 'Apply' to submit an updated copy of your CV in word format or email [email protected].



EA registration No.: R1987315
Employment Agency licence No: 18C9146
Company UEN:  20173393H

Company information

Employment Agency licence No: 18C9146
Company UEN:  201733938H
 

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