Airline Experience Ambassador | Customer Service - #1103732

Job description:

Step into the heart of one of the world’s best airports and be the face of unforgettable journeys! You will play a key role in welcoming travelers from around the globe, creating warm and seamless airport experiences. If you have a passion for service, a friendly smile, and a love for connecting with people, this is your chance to shine on a world-class stage — where every interaction makes a lasting impression.

About The Role:

• Basic Salary

• Rotating Shift Work (Including Night Shift) | Work 4 Days; Rest 2 Days

Job Responsibilities: 

Static Duties:

• Provide end-to-end customer service for passengers /member of public or callers and attending to their enquiries, feedback and proactively proposing solutions to assist them on their needs.

• Being the first line of response to incidents, medical and emergency cases, undertake appropriate mitigating measures on ground, escalate and activate relevant parties to follow up on the cases.

Roving Duties - Ground Operations:

• Perform roving duties at Changi Airport transit and public areas, proactive engagement of passengers to assist with flight related enquires, introduction and suggestion of facilities, retail and F&B options.

• Assist with queue combing at various key touch points e.g., outside of gate-hold rooms, arrival immigration halls, departure hall and coordination with relevant airport partners.

• Supports travel document-checks e.g. verification of vaccination certificates, boarding passes checks at the check-in rows.

Contact Central & Social Media Management

• Respond to all enquiries from all of CAG’s official channels (e.g. calls, emails, chatbot and social media post)

• Register all enquiries (including Lost & found) and feedback (i.e compliments, complaints, suggestions etc.)

What’s In It for You?

• Be Part of a World-Class Icon – Join the team behind one of the world's most awarded airports and take pride in delivering exceptional service every day.

• Meaningful Interactions, Every Day – Meet people from all walks of life, assist international travelers, and create memorable moments that truly make a difference.

• Growth, Training & Recognition – Enjoy comprehensive training, opportunities to grow within the aviation community, and be recognized for outstanding service.

Job Requirements: 

• Good communication and interpersonal skills, with a friendly and approachable personality.

• Willingness to work on shifts, including weekends and public holidays, in a fast-paced airport environment.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits, and you may be contacted for other opportunities.

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**We regret to inform that only shortlisted candidates would be notified

Interested applicants may send their resume to [email protected] or click APPLY NOW

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EA Personnel Name: Adrian Chung Jun Wen | EA Personnel No: R241254484