IT Service Desk | 8.5 Hr Shift | 1 Year Renewable Contract | West | $2,900 - #1103687

RecruitFirst


Date: 11 hours ago
District: Singapore
Salary: $2,700 - $2,900 / month
Contract type: Full time
Work schedule: Full day
RecruitFirst

Location (Nearest MRT): West (Kent Ridge)

Salary: Up to $2,900 Basic Salary

Duration of Work: 1 Year Contract (Renewable!)

Work Day & Hours:

  1. Mon-Fri: 08:30 AM to 6:00 PM

  2. Sat/Sun/PH: Need to rotate to cover from 08:30 AM to 6:00PM.

  3. OT will be paid if time-off cannot be arranged.

 

Responsibilities:

  • Provide frontline technical assistance through phone and email, ensuring prompt responses and resolution where possible at first contact.

  • Perform initial issue diagnosis for all reported problems, escalating to the appropriate support teams if needed based on established processes.

  • Keep users informed with timely updates on ongoing issues, ensuring communication aligns with service level expectations.

  • Take full ownership of support tickets, ensuring complete and accurate documentation, and following through until each case is resolved.

  • Monitor support trends and escalate to supervisors when noticing an unusual increase in specific issues or volume.

Requirements:

  •  At least 1 year of IT Service Desk Experience (Call Centre Environment)

  • Minimally Diploma IT / Related Studies will be considered

  • Comfortable to work on weekends (compensation will be given)

 

Interested applicants, please Apply Now.

Kindly understand that only shortlisted candidates will be notified.

 

Fiona Leow (R21100211) 

Senior Consultant 

RecruitFirst Pte Ltd (E.A. 13C6342)

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