OPERATIONS MANAGER - #1102907

Job Role

Responsible for overseeing and optimizing the daily administrative, operational functions of the school. This role ensures smooth execution of school operations, compliance with policies, and efficient resource management to support an optimal learning environment for students and staff.

JOB DESCRIPTIONS

1. Student Management System & Digitalization

a. Support enhancement projects for the Student Management System, ensuring smooth implementation and functionality.

b. Review and improve workflows, streamline processes, and ensure regulatory compliance is met.

2. Quality Assurance & Compliance

a. Collaborate with the Quality Assurance Department to conduct internal & external audits and ensure adherence to regulatory requirements.

b. Conduct an annual review of SOPs, updating processes as needed to maintain efficiency and compliance.

c. Prepare reports and documentation, and participate in P&L budget exercises, mid-term reviews, and other financial planning activities.

3. Student Management & Services

a. Oversee the day-to-day operations of the institute, managing a team of Programme Administrators to provide high-quality student support and administrative services.

b. Lead student engagement initiatives, ensuring a student-focused approach to services that enhances satisfaction and experience.

c. Enforce school policies and oversee the implementation of key student-related processes, including:

i. Student orientation

ii. Attendance tracking

iii. Payment management

iv. Course surveys

v. Student progress and assessment

vi. Student discipline

d. Handle student feedback and complaints efficiently, providing timely solutions while keeping relevant stakeholders informed.

e. Monitor student placement after graduation to achieve the school’s KPI goals.

4. Student Pass Management

a. Ensure the smooth and timely processing of all Student Pass-related matters, maintaining compliance with relevant regulations.

5. Daily Operations & Administration

a. Oversee daily campus operations, ensuring operations and administrative functions run smoothly.

b. Monitor campus expenses, keeping them within budget while ensuring operational efficiency.

c. Ensure billing and fee collection are completed accurately and on time.

6. Event Support & Ad-Hoc Responsibilities

a. Support school events and activities as assigned by the Registrar/VP of TECH.

b. Undertake any additional duties assigned by the management.

REQUIREMENTS

• A degree with at least three years' relevant experience.

• Candidates currently working in tertiary institutions handling graduate programmes will have an advantage.

• Good organizational skills, independence, multi-task and problem-solver.

• Work well with various groups, both external and internal stakeholders.

• Strong interpersonal skills, both written and oral skills.

• Self-driven, motivated, and takes ownership, with the initiative to constantly improve on processes and SOPs.

• Good team player and adaptive to change with a positive work attitude.

• Able to work under stress, especially during periods with tight deadlines.

• Strong analytical and critical thinking skills.

• Highly numerate, analytical and meticulous.

• Proficient in Microsoft Word, Excel, PowerPoint and database management.