Regional Customer Service Engineer (North/ $5K) BG (ID: 679487) - #1102743

Our client, a well-known company is looking for candidates for the position of Regional Customer Service Engineer.

RESPONSIBILITIES 

•  Respond to customer's feedback / requests / claims within the target turnaround time.

• Work with various cross-functional teams to conduct thorough investigations into customer complaints.

• Adopt a data-driven and scientific approach to perform root cause analysis and develop appropriate corrective action plans.

• Prepare Failure Analysis Reports (8D) for approval & submission to the customer.

• Co-ordinate with various teams to prepare for customer audits / visits.

• Collaborate with cross-functional teams to drive and implement quality improvement activities to meet the company’s goals.

• Provide on-site and remote support for customers.

REQUIREMENTS 

• Bachelor’s degree in electrical engineering, chemical engineering, or a related field.

• Strong analytical and communication skills.

• Experience with root cause analysis and statistical analysis tools would be preferred.

• Knowledge about lithium-ion battery manufacturing would be beneficial.

• Proficient with Microsoft applications.

• Periodic travel may be required.

  
  

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)


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