Head Sommelier - #1102517

Job Responsibilities:

• Guide staff on wine-handling with various techniques of presenting, opening, decanting and serving

• Guide staff in the maintenance of drinkware and beverage equipment needed for beverage preparation

• Guide staff on the articulation of different categories of wines

• Guide staff in management of customers' queries

• Coach staff in recommending wine and food pairings to customers

• Interact with customers to assess customers' satisfaction levels for customer experience improvement

• Inspect the adherence of customer service standards

• Monitor the execution of initiatives under customer loyalty strategies

• Perform audit on staff adherence to legislative requirements pertaining to handling and consumption of alcoholic beverages

• Perform audit on staff adherence to the organisation's food waste management Standard Operating Procedures (SOPs)

• Plan staff scheduling based on operational needs

• Guide staff on opening, operating and closing of shifts

• Conduct daily reconciliation of sales

• Implement strategies to achieve sales targets

• Monitor inventory level to ensure consistent supplies

• Assist in coordination of crisis response and recovery activities in accordance with business continuity policies

• Provide on-the-job training and performance evaluation to subordinates

• Suggest areas for continuous improvement within the team

• Implement continuous improvement activities within the team.

Requirements:

• Minimum 4 years of experience in a sommelier or wine-focused position

• Fluency in Microsoft Office Suite of products, Lightspeed POS systems and Google’s suite of products.

• Seasoned communicator

• Willingness to work during peak hours, including nights, weekends, and holidays

• An advanced education or certification in wine studies that is service minded (CMS or WSET or ASI Diploma)

• Ability to work in a fast-paced environment and carry boxes

• 5 days work week