Export Customer Relationship - #1102387

Specific Job Role/Scope:

• To assist and coordinate shipment arrangements pertaining to airfreight.

• Customer service & attend to customer grievance management.

• Providing excellent and quality service to clients so as to ensure ultimate satisfaction.

• Smooth shipment arrangements with no delays.

Responsibilities and Duties:

• Liaising and responding in a timely with various stakeholders including shipper, agents, sales and operational personnel, airlines, transporters, FSS, warehouse, permit, insurance and fumigation via phone, texts, and emails.

• Coordination the collection of cargo from shipper premises with transporters.

• Ensure cargo is collected or self delivered ample time prior to lodge in.

• Book space with airlines and secure export shipment accordingly.

• Ensure feasibility of nett rates and selling rates.

• Create Export Verbal Instruction (EVI).

• Declare permit and insurance on behalf of shippers.

• Arrange fumigation for wooden pallets as requires by specific countries.

• Notify sales teams and shippers if shipments require repacking, strapping or special handling.

• Monitor and ensure all shipment are successfully uplifted as scheduled.

• Follow up and inform to shippers on recovery flight details to ensure timely uplift as per schedule.

• Obtain POD and DN from overseas agents.

Job Requirements:

• Minimum O level or equivalent and above.

• Demonstrate perseverance and positive work attitude.

• Strong team player with good collaboration skills.