Operations Executive (RMA) – West – S$3500 (ID: 679692) - #1102370

Responsibilities:

• Responsible for processing returned products accordingly.

• Collaborate with technicians and customer service to support and coordinate repair activities.

• Monitor, update, and verify the accuracy of repair status records in the system; ensure service level agreements (SLAs) are adhered to.

• Proactively communicate with internal teams regarding job progress or potential delays.

• Ensure the availability of necessary spare parts for repairs.

• Work with the warehouse team to manage parts movement and storage.

• Identify complex cases and promptly escalate them to the manager.

• Assist in preparing weekly or monthly reports on RMA Key Performance Indicators (KPIs).

• Follow Standard Operating Procedures (SOPs) precisely for RMA processes, ticket management, and product repairs.

• Maintain accurate records of repair statuses, spare part inventories, and ticket processing in the system.

Requirements:

• Diploma in Logistics or equivalent

• 2 years’ experience in similar function

• Prior experience in electronics products is an added advantage

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

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