Bank Quality Assurance Specialist - Call Monitoring (1 Year) - #1102322

You will play a vital role in ensuring the quality, accuracy, and compliance of telesales activities.

• Conduct regular reviews of closed sales calls (minimum 60 calls daily), covering teams such as Acquisition (ACQ), Customer Engagement AF, Retention, and Credit Sure.

• Identify and promptly escalate potential quality risks, including misrepresentation or fraudulent activity, to management.

• Prepare, update, and submit regular QA reports

• Compile Annual Fee card data and ensure timely processing.

• Track all QA case statuses from initiation to closure and provide timely updates to management.

• Diploma or Degree in Business, Finance, or a related discipline.

• 1–2 years of experience in a QA, customer service, or call monitoring role – preferably in banking or financial services.

• Candidates with no prior experience are welcome to apply (training will be provided).

• Strong attention to detail and ability to meet high-volume review targets (60 calls/day).

• Prior experience in call auditing or compliance monitoring will be an added advantage.

• Singaporeans only