Officer, Branch Operations Support - #1102150

• Review and validate the completeness and accuracy of account opening documentation submitted via business units or digital platforms.

• Liaise with internal stakeholders (Branches, Account Managers, Legal, Compliance) to resolve any issues related to client onboarding.

• Ensure adherence to established turnaround times and service level agreements (SLAs).

• Maintain up-to-date knowledge of and comply with all Standard Operating Procedures (SOPs), internal policies, regulatory standards, and audit requirements.

• Proactively report and escalate control lapses, exceptions, or service issues in a timely manner.

• Contribute to ongoing process improvements, system enhancements, and participate in ad-hoc projects as required.

Requirements:

1. Degree in Banking & Finance, Business, or related fields.

2. Preferably 1–3 years of experience in banking operations or client onboarding.

3. Good understanding of operational risks, controls, and compliance standards.

4. Strong communication and interpersonal skills for effective stakeholder engagement.

5. Customer-oriented mindset with a strong commitment to service quality and efficiency.

6. Excellent time management skills with the ability to prioritize and meet tight deadlines.

7. Self-motivated team player with the ability to work independently under pressure.