IT Support Officer - #1102045

[Job ID: 1043619]

Role Responsibilities

• Device setup & decommissioning: Prepare laptops, desktops, and iPhones for new joiners; handle offboarding and secure data wipes.
• Maintenance & troubleshooting: Diagnose hardware issues, replace basic parts (RAM, SSD, batteries), and resolve software problems.
• Software support: Install, update, and support applications like Office 365, Zoom, and Adobe; maintain license records.
• Inventory management: Track, assign, and audit IT equipment and accessories.
• User support: Resolve Level 1 tickets, reset passwords, and assist users both onsite and remotely (TeamViewer, Quick Assist).
• Microsoft Intune & Azure AD: Enroll and manage devices, configure compliance policies, and handle user/group management.
• SharePoint Online: Build and maintain intranet sites, collaborate on content structure, manage permissions, and train users.
• Cybersecurity support: Promote security best practices, support endpoint protection, respond to phishing incidents, and help enforce MFA and policies.
• Projects & continuous improvement: Take on ad-hoc assignments to enhance digital solutions and optimize processes.

Role Requirements

• 1–2 years’ experience in IT support or helpdesk roles.
• Strong knowledge of Windows OS, Microsoft 365, and iOS device setup.
• Hands-on experience with Microsoft Intune, Azure AD, and SharePoint Online.
• Basic cybersecurity awareness and safe data handling practices.
• Solid organizational and documentation skills.
• Willingness to escalate complex issues and collaborate with security teams.
• Excellent communication and a customer-focused mindset.
• (Bonus) Familiarity with JIRA.

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EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771

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