Customer Service Officer - #1101863
Mitsubishi Electric
Date: 17 hours ago
District: Queenstown
Contract type: Full time
Work schedule: Full day

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Officer. The individual will be the first point of contact for our customers, offering exceptional service across a range of service operations, administrative tasks, and customer relations functions. You will play a critical role in providing both front-line support and behind-the-scenes coordination to ensure seamless service delivery.
Service Operations & Administration:
- Attend to walk in customers for repairs, enquiries, appointment scheduling, process job orders.
- Provide front line customer service by identifying customers' needs and provide professional consultations on products, appointments and technical support matters.
- Handle escalated written requests through email, coordinating between internal and external stakeholders to resolve issues effectively.
- Product tracking and warranty including generation, product movement status update, registration and verification large-based projects installation in addition to retail distribution route.
- Manage and maintain customer and vendor database (entities, clients, partners etc).
- Liaise with colleagues in office, contractors, dealers, main-con, developer and consultants as appropriate resource to resolve customers' issues.
Reporting:
- Verify cash-handling transactions and manage accounts receivable on daily basis.
- Process Job order listing reporting, daily and monthly sales reports.
- Other administrative duties for daily operations such as stationery, mask ordering, petty cash etc).
Requirements
- Certificate in Business Administration / O Levels or relevant disciplines.
- Preferably with 1 year of customer service (customer fronting experience) and administrative experience.
- Proficient in MS office (MS Office applications, Outlook, Email).
- Highly organized, with strong attention to detail and the ability to multitask in a fast-paced environment.
- Strong customer orientation with the ability to actively listen, understand customer needs, manage and defuse conflicts, and provide appropriate solutions.
- Effective communication skills.
- Team-oriented with a collaborative approach to solving problems.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Counsellor
Thye Hua Kwan Moral Charities Limited,
Queenstown
2 weeks ago
Casework – Engagement & Assessment Engage client and significant others (e.g. family, caregivers, etc.) in a therapeutic manner to understand their needs Manage and overcome reluctance and resistance to change Casework – Case Review & Documentations Implement and follow up...

Test Associate Engineer
Celestica,
Queenstown
$3,000
-
$3,700
/ month
3 weeks ago
Performs tasks such as, but not limited to, the following: Conduct 6S activity and ensure test process compliance Monitor, guide and arrange test EAs team on daily testing operations Updates daily report/ tracker/log from engineers and related partners such as...

Network Engineer
Infinite Computer Solutions,
Queenstown
$4,600
-
$6,800
/ month
3 weeks ago
Job Title: Network Administrator Location: Client Site – based on assignment Department: Managed Services Reports To: Site Manager Job Summary: The Network Administrator will be responsible for supporting Network Administration and Management Services for the Company and/or the In-Scope Institutions....
