Customer Service Officer - #1101863

Mitsubishi Electric


Date: 17 hours ago
District: Queenstown
Contract type: Full time
Work schedule: Full day
Mitsubishi Electric

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Officer. The individual will be the first point of contact for our customers, offering exceptional service across a range of service operations, administrative tasks, and customer relations functions. You will play a critical role in providing both front-line support and behind-the-scenes coordination to ensure seamless service delivery.

Service Operations & Administration: 

  • Attend to walk in customers for repairs, enquiries, appointment scheduling, process job orders.
  • Provide front line customer service by identifying customers' needs and provide professional consultations on products, appointments and technical support matters. 
  • Handle escalated written requests through email, coordinating between internal and external stakeholders to resolve issues effectively.
  • Product tracking and warranty including generation, product movement status update, registration and verification large-based projects installation in addition to retail distribution route. 
  • Manage and maintain customer and vendor database (entities, clients, partners etc).
  • Liaise with colleagues in office, contractors, dealers, main-con, developer and consultants as appropriate resource to resolve customers' issues. 

Reporting: 

  • Verify cash-handling transactions and manage accounts receivable on daily basis. 
  • Process Job order listing reporting, daily and monthly sales reports.
  • Other administrative duties for daily operations such as stationery, mask ordering, petty cash etc). 

Requirements

  • Certificate in Business Administration / O Levels or relevant disciplines. 
  • Preferably with 1 year of customer service (customer fronting experience) and administrative experience.
  • Proficient in MS office (MS Office applications, Outlook, Email). 
  • Highly organized, with strong attention to detail and the ability to multitask in a fast-paced environment.
  • Strong customer orientation with the ability to actively listen, understand customer needs, manage and defuse conflicts, and provide appropriate solutions.
  • Effective communication skills.
  • Team-oriented with a collaborative approach to solving problems.

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